Refund policy

Refund Policy

30-Day Money-Back Guarantee
We want you to love your Gem Days calendar. Every order is covered by our 30-Day Money-Back Guarantee on unopened calendars, starting from the day your order is delivered. Please read the conditions below.

Order Changes & Cancellations
You can cancel or change your order before it has shipped. Email us as soon as possible at gemdays@outlook.com with your order number and the change you need. Once an order has shipped, it can no longer be cancelled or changed.

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, you must email us within 3 days of delivery at gemdays@outlook.com with:
• Your order number
• A short description of the issue
• Clear photos or video of the item and the packaging

Once approved, we will offer you either:
• A free replacement, or
• A full refund
You will not need to pay anything to return a damaged, defective or incorrect item. We may ask for more information to verify a claim.

Lost in Transit
If your tracking shows no movement for 10 or more days after the expected delivery date, contact us with your order number and we will look into it with the carrier. Orders with Shipping Protection that are confirmed lost will receive a free replacement.

Changed Your Mind?
You can return your calendar within 30 days of delivery for a refund of the product price, as long as:
• The calendar is unopened, unused and in its original sealed packaging
• You contact us first at gemdays@outlook.com before sending anything back
Returns sent without contacting us first will not be accepted. Return shipping costs are the responsibility of the customer. Original shipping and add-ons such as Shipping Protection and Priority Handling are non-refundable once your order has shipped.

UK & EU Customers – 14-Day Cancellation Right
If you are in the UK or EU, you have a legal right to cancel your order within 14 days of receiving it. To use this right, email us at gemdays@outlook.com with your order number. The item must be returned unused and in its original condition, and return shipping costs are the responsibility of the customer unless the item is damaged, defective or incorrect.

Product Appearance
Product images show the general design, colours and features of the calendar. Due to differences in screens, lighting and production batches, the actual product may have minor differences. Small variations that do not affect the product's use do not count as a defect.

Not Covered
We do not accept returns or offer refunds for:
• Calendars that have been opened, used or altered (unless damaged, defective or incorrect)
• Damage caused by misuse, accidents or improper handling after delivery
• Normal wear and tear
• Missing or damaged items reported more than 3 days after delivery
• Orders delivered to an incorrect address provided by the customer

Refunds
Approved refunds are issued to your original payment method once the returned item has been received and inspected, or once photo proof has been approved for damaged items. Processing times may vary depending on your bank or payment provider.

Disputes
If you have any issue with your order, please contact us first at gemdays@outlook.com. We reply to every message and will always work to resolve it quickly.

Gem Days reserves the right to refuse any return or claim that does not meet these conditions. This policy does not affect your statutory rights.